Discussion topic: Updating software
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Message posted on 15 Jun 2026 09:30 AM
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Updating software
Anybody had this, on my puck multi room my screen is saying updating software connecting.
But still not working and doesn't connect. Spoke to Sky and all that want is £50 for a new puck
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All Replies
Message posted on 15 Jun 2026 10:43 AM
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Re: Updating software
Hi @Andy772 Have a look at the following link to see if it helps: https://www.sky.com/help/articles/setting-up-sky-glass-updating-software
Although the article says Sky Glass the same procedures would apply to the Stream puck.
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
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Message posted on 17 Jun 2026 11:31 PM
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Re: Updating software
Nothing works also remote isn't connected now
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