Awful Service

[MichaelK2024]

Why is this service so poor? I never had issues when using the dish, now i can't watch any show without the service freezing. This is really frustrating ! 

[Exiled-in-HH]

Can you run the Netflix app without issue?

[GD1]

@MichaelK2024  Sky Stream and Sky Q/Sky+HD are different delivery systems.   The former relies on broadband, the latter on a dish for live channels.

How is the device connecting to the hub?   Have you ran a speed test as per @Exiled-in-HH  post?

You need to be getting 25mbps for HD & 35mbps for UHD, anything less and you'll encounter such issues.

[MichaelK2024]

Hi all, thanks for your replies. The Sky Puck is connected to the hub using WiFi (it's relatively close). I'm using Sky Broadband Ultrafast 1. 

Yes streaming on Netflix  / Disney is fine and the speed test this evening is 76mb/s (on fast . com). Although the Sky app speed checker says it's 152mb/s. 

Watching any live TV is unbearable, especially for the Euros! 🫣 

Any advice please? 

[GD1]

@MichaelK2024  Did youn run the spoeedtest through the netflix appp on the puck itself?