Apple TV & Paramount not loading in Sky Stream

[Paddy12]

I have moved from Q to streaming.  Apple TV and Paramount not loading.  Other apps ok. Never had this problem on Q.  I have a subscription for Apple.  Should I invest in a hdmi cable to connect iPad to TV?  However if other apps are working then I see no reason why Apple and Paramount not working.  Is this a Sky technical issue?   

[Exiled-in-HH]

How long have you had your Sky Streaming device?

[Paddy12]

It was set up on Saturday so it has been on nearly 48 hours.  

[Exiled-in-HH]

Have you read the help article....

https://www.sky.com/help/articles/using-apple-tv-plus

[Paddy12]

Thank you.  There has been an error message for the last couple of days for Paramount stating Sky is working on the issue.  I think Paramount and Apple work in partnership.  I am wondering if the two issues are linked.  

When  I request Apple TV + I get please wait loading message then the screen goes blank.  

[Exiled-in-HH]

The usual advice given is....

1. try a reboot 

2 try an app refresh

[Paddy12]

I tried that on Saturday evening to no avail.  Will have another go this evening.  Thanks for responding.  I will let you know how I get on.  

[Exiled-in-HH]

Report the issue to Sky sooner rather than later and request a replacement Sky streaming device😊

[Paddy12 · Accepted solution]

I am pleased to say  all apps are now working.  Not sure if it was resetting Puck or technical error code for Paramount got sorted.  Thank you for your help.