This discussion topic has been answered Discussion topic: Apple TV & Paramount not loading in Sky Stream
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Message posted on 08 Jan 2024 11:22 AM
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I have moved from Q to streaming. Apple TV and Paramount not loading. Other apps ok. Never had this problem on Q. I have a subscription for Apple. Should I invest in a hdmi cable to connect iPad to TV? However if other apps are working then I see no reason why Apple and Paramount not working. Is this a Sky technical issue?
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Message posted on 09 Jan 2024 07:41 AM
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I am pleased to say all apps are now working. Not sure if it was resetting Puck or technical error code for Paramount got sorted. Thank you for your help.
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Message posted on 08 Jan 2024 11:40 AM
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Re: Apple TV & Paramount not loading in Sky Stream
How long have you had your Sky Streaming device?
Message posted on 08 Jan 2024 11:42 AM
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Re: Apple TV & Paramount not loading in Sky Stream
It was set up on Saturday so it has been on nearly 48 hours.
Message posted on 08 Jan 2024 11:47 AM
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Re: Apple TV & Paramount not loading in Sky Stream
Have you read the help article....
https://www.sky.com/help/articles/using-apple-tv-plus
Message posted on 08 Jan 2024 12:04 PM
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Re: Apple TV & Paramount not loading in Sky Stream
Thank you. There has been an error message for the last couple of days for Paramount stating Sky is working on the issue. I think Paramount and Apple work in partnership. I am wondering if the two issues are linked.
When I request Apple TV + I get please wait loading message then the screen goes blank.
Message posted on 08 Jan 2024 12:21 PM - last edited: 08 Jan 2024 12:21 PM
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Re: Apple TV & Paramount not loading in Sky Stream
The usual advice given is....
1. try a reboot
2 try an app refresh
Message posted on 08 Jan 2024 12:28 PM
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Re: Apple TV & Paramount not loading in Sky Stream
I tried that on Saturday evening to no avail. Will have another go this evening. Thanks for responding. I will let you know how I get on.
Message posted on 08 Jan 2024 12:33 PM
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Re: Apple TV & Paramount not loading in Sky Stream
Report the issue to Sky sooner rather than later and request a replacement Sky streaming device😊
Message posted on 09 Jan 2024 07:41 AM
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I am pleased to say all apps are now working. Not sure if it was resetting Puck or technical error code for Paramount got sorted. Thank you for your help.
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