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Discussion topic: Apple TV Plus completely knocks all TV off

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This message was authored by: Robin146

Message posted on ‎16 Jul 2024 03:39 PM

Apple TV Plus completely knocks all TV off

Hi all,

 

I have Sky Steam. Wherever I try to use my Apple TV Plus app it completely knocks all my Sky TV off. 

I've tried resetting the puck and a factory rest and software update.

Any suggestions?

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎16 Jul 2024 03:44 PM

Re: Apple TV Plus completely knocks all TV off

Posted by a Superuser, not a Sky employee. Find out more

@Robin146  I'm afraid you'll need to provide more details.  In what way does Apple TV know sky stream off?

 

Is your Apple device turning the puck off, or just changing the HDMI input on your TV?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Exiled-in-HH

Message posted on ‎16 Jul 2024 07:22 PM

Re: Apple TV Plus completely knocks all TV off

@Robin146 wrote:

Hi all,

 

I have Sky Steam. Wherever I try to use my Apple TV Plus app it completely knocks all my Sky TV off. 

I've tried resetting the puck and a factory rest and software update.

Any suggestions?

Do you have a Glass TV or Puck?

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