Discussion topic: Adverts suddenly appearing
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Message posted on 15 Jan 2024 09:53 PM
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							Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
We have been watch a series on sky witness.
We have been streaming the season perfectly fine until we got to season 4 episode 19....now there are adverts...why is this happening? How can we remove the adverts.
Thank you
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Message posted on 15 Jan 2024 09:57 PM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
@Amz1987 You can't remove them, but you can fast forward through if you have ad skipping wth your Stream/Glass subs
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 15 Jan 2024 09:59 PM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
Thank you...I just don't understand why they have all of a sudden be added as we gave had no adverts at all until now.
Message posted on 15 Jan 2024 10:02 PM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
If you are watching Sky content on demand it can be pretty random when or if Sky add adverts to the show based on my experience, unlike when watching via some of the other on-demand app like ITV X where you know there will be ads.
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Message posted on 16 Jan 2024 08:14 AM - last edited: 16 Jan 2024 09:29 AM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
Sky is a commercial television platform where advertising should be expected. Its absence is a bonus, not the norm.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 16 Jan 2024 08:56 AM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
What was the programme?
Without adverts the subscription in general would have to increase... Perhaps the programme reached a popularity level were advertising space could be sold on the programme?
Message posted on 16 Jan 2024 10:01 AM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
I am paying £5.00 per month for no adds. All ok until 15/01/24 now getting a add in the break?? What am I paying £5.00 for?
Message posted on 16 Jan 2024 10:18 AM
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@CJ13c wrote:I am paying £5.00 per month for no adds. All ok until 15/01/24 now getting a add in the break?? What am I paying £5.00 for?
You pay £5 for ad-skipping, the ability to manually fast forward through adverts on some services, you cannot pay for an ad-free service on Sky Stream.
You can get ad-free on Sky's NOW streaming service with the Boost add-on.
Message posted on 16 Jan 2024 11:56 AM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
@CJ13c wrote:
I am paying £5.00 per month for no adds.
" The Ad Skipping pack doesn't mean that you won't see any adverts. It just lets you fast forward through the ads using the relevant remote control buttons and on screen menu options for what you're watching. "
https://www.sky.com/help/articles/ad-skipping-sky-glass
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 16 Jan 2024 05:49 PM - last edited: 16 Jan 2024 05:50 PM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
@TimmyBGood wrote:
@CJ13c wrote:I am paying £5.00 per month for no adds.
" The Ad Skipping pack doesn't mean that you won't see any adverts. It just lets you fast forward through the ads using the relevant remote control buttons and on screen menu options for what you're watching. "
https://www.sky.com/help/articles/ad-skipping-sky-glass
It amazes me that some people pay for something and have no idea what they're paying for.
Message posted on 16 Jan 2024 08:12 PM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
I've noticed this issue suddenly start happening to a series I'm watching as well, not usually an issue because I have ad skipping so I can just fast forward through it but my issue is that the advert is actually cutting off parts of the programme, so it's like the episode is still playing but the advert is playing over it. Extremely annoying when I'm paying so much for this Sky Stream.
Message posted on 16 Jan 2024 10:29 PM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
I'm new to Sky. Exact same thing happening here. I thought the £5 a month was worth it so I didn't have to watch ads, now they've suddenly appeared 12 episodes into a series and it's a total pain trying to skip them and make sure I stop at the right bit.
Sky should offer a Netflix like experience with their on demand content. This is garbage...I wish I hadn't entered into a contract with them.
Message posted on 17 Jan 2024 07:35 AM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
Happens randomly and sporadically with no logic .....
I've been watch the Ark on sky sci-fi and halfway through the season the ads appeared.  Not worth forwarding as there only seems to be one each break 
No biggie - chance for me to pop on the kettle or check my phone ......
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 17 Jan 2024 12:25 PM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
@ejock wrote:
I thought the £5 a month was worth it so I didn't have to watch ads
That was never claimed to be the case, though. If you were told that by Sky then you've a reasonable case for mis-selling.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 17 Jan 2024 12:54 PM
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							Re: Adverts suddenly appearing
						
					
					
				
			
		
	
			
	
	
	
	
	
It could be an automatic process related to popularity?
Adverisers could be buying advert placement on on-demand based content access ... its not worth spending money on placing adverts where they will never be seen?
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