Hi @Cathy24
As per the info from @Exiled-in-HH, this is a public customer helps customer forum and we are fellow subscribers. You will need to call Sky customer services or use the live chat feature on the website.
If you go to this page: https://www.sky.com/help/home
And scroll down to need more help, you will see an 033 number for Sky. Unfortunately the forum software doesn't allow us to post phone numbers.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
