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Discussion topic: 2 payments taken

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Avatar for Amybeth2
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This message was authored by: Amybeth2

Message posted on ‎13 Oct 2024 05:19 AM

2 payments taken

Any help I pay by card payment I paid it yesterday but got up this morning and sky have taken it again can I get this payment back
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎13 Oct 2024 09:41 AM

Re: 2 payments taken

Posted by a Superuser, not a Sky employee. Find out more

Hi @Amybeth2 

 

You will need to call Sky. This is a customer helps customer community and we are fellow subscribers like yourself.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎13 Oct 2024 09:54 AM

Re: 2 payments taken

Posted by a Superuser, not a Sky employee. Find out more

@Amybeth2 there's no need to make manual payments. The terms and conditions you agreed to require you to have a monthly direct debit or automated card payment in place. Making additional manual payments can easily lead to this kind of duplication.

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