1018 error when trying to add UHD

[Dw999]

On Sky Stream, when trying to upgrade to UHD from the guide, I am always presented with a 1018 error.

I believe this might be because I previously returned another Puck when I cancelled whole home, but the original puck doesnt seem to be activated? Please can someone help as I've just purchased a new TV and want the UHD channels.

[Pau4]

@Dw999 
Hi, what's the error message exactly as you see it? You can type it in here  for more help and support.

[Removed]

If my post was useful please consider giving it a like or marking it as useful. Thanks!

Moderator notes: Removed phone number

[TSMandez]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141