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Discussion topic: Stream puck ethernet connection issue

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This message was authored by: Slayer2005

Message posted on ‎08 Feb 2026 01:10 PM

Stream puck ethernet connection issue

Holi So up untill about 2 weeks ago my sky stream was fine. Now my connection fails and I can't use the apps without resetting the router. If I go to use YouTube or netflix it says your bit connected, when Infact it's actually connected because I wouldn't be getting any sky channels otherwise. No issues with any other devices on my network, ethernet or WiFi. I can't keep resetting this everyday it's fng annoying. Any suggestions? Many thanks Steve
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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎08 Feb 2026 02:55 PM

Re: Stream puck ethernet connection issue

Posted by a Superuser, not a Sky employee. Find out more

Hi @Slayer2005 

 

Who is your ISP? It's not EE by any chance?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Slayer2005

Message posted on ‎09 Feb 2026 10:40 AM

Re: Stream puck ethernet connection issue

Hi

It is EE yes, heard a few having the same issues. I did switch to WiFi for the first half of the football yesterday and there was horrid tracing so switched back to ethernet at half time which made a big difference in pic quality for me.

Any ideas to keep the ethernet connection from dropping out?

Not using any WiFi extenders. Ethernet is straight to router.

 

Thanks

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