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This discussion topic has been answered Discussion topic: Trying to login sky store first time but keep getting unexpected error mesagr

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Message posted on ‎01 Mar 2025 06:19 PM

Trying to login sky store first time but keep getting unexpected error mesagr

Loggging into sky store for first time - keeps saying unexpected error after entering surname 

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Message posted on ‎01 Mar 2025 07:26 PM - last edited: ‎01 Mar 2025 07:28 PM

Re: Trying to login sky store first time but keep getting unexpected error mesagr

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nathkerrison 

 

If you have a Sky ID login, make sure your details are fully completed here before trying Skystore again (in particular your name)

 

https://www.sky.com/mydetails/sky-id 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by: mike+simmonds Answer

Message posted on ‎01 Mar 2025 07:26 PM - last edited: ‎01 Mar 2025 07:28 PM

Re: Trying to login sky store first time but keep getting unexpected error mesagr

Posted by a Superuser, not a Sky employee. Find out more

Hi @Nathkerrison 

 

If you have a Sky ID login, make sure your details are fully completed here before trying Skystore again (in particular your name)

 

https://www.sky.com/mydetails/sky-id 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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Message posted on ‎01 Mar 2025 07:31 PM

Re: Trying to login sky store first time but keep getting unexpected error mesagr

Posted by a Superuser, not a Sky employee. Find out more

@Nathkerrison 

On the link posted above by @mike+simmonds make sure your title so Mr, Miss, Mrs is also there.

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