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Discussion topic: Technical issue

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This message was authored by: Priceyred1

Message posted on ‎28 Feb 2021 02:44 PM

Technical issue

Hi, we are trying to download a film off the sky store, but all we keep getting is the message "because of a technical issue your download cannot be co.pleted, please try again later", we have been trying on and off for a week and keep getting the same. Any ideas?

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Avatar for mike+simmonds
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This message was authored by: mike+simmonds

Message posted on ‎28 Feb 2021 04:09 PM

Re: Technical issue

Posted by a Superuser, not a Sky employee. Find out more

Hi @Priceyred1 

 

Which movie ? Useful to know just in case it's a problem at the Sky end 

 

Is your internet connection ok ? (I mean - can you download catchup programmes )

 

Always a good first step to power off at the mains plug for at least a minute to restart the box. 

 

If you've already tried those - a few more things to try. Do post again if the basic things above don't help 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by: caesarome

Message posted on ‎28 Feb 2021 04:20 PM

Re: Technical issue

Posted by a Superuser, not a Sky employee. Find out more

What Sky box do you have @Priceyred1 ?

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