@Katrina5
Are you able to view the film here via your online Sky Store account and then after selcting it, hit the download to box option:
https://www.skystore.com/n/mlbm/my-library/my-movies
If you get another error message then all you can do is to contact Sky Store support, if it helps they have a live chat that is available from 11.00am on Monday and can be found here:
https://www.skystore.com/help/contact-us
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