Subtitles on Sky Store purchases

[Teep]

Hi, I purchased the Lord of the Rings boxset on Sky Store, but there's no option for subtitles. Is this a glitch?

[caesarome]

@Teep 

It might be they are not available so it might be worth asking Sky Store support about this.

They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Teep]

Thank you for replying. I purchased the boxset a while ago and obviously have tried the usual routes 

[TimmyBGood]

@Teep 

Sky has always struggled to deliver subtitles on non-broadcast content: updates in this forum have indicated they intend to improve the situation.

[TimmyBGood]

https://helpforum.sky.com/t5/Sky-Store/Subtitles-are-now-available-on-Buy-amp-Keep-movies-in-Sky-Sto... 

[Teep]

Thank you @TimmyBGood 

I've bought a number of movies on sky store over the years and I'm absolutely certain subtitles were available before. I'm deaf so I rely on them, and I wouldn't have made repeat purchases otherwise. 

[Teep]

Just checked the last link you sent (it was dead before but now is working) and it only references Sky Q and Sky Go. I have neither of those, I have a Sky Glass TV and I'm querying purchases that I've made via Sky Store 

[TimmyBGood]

@Teep 

Glass uses the same Store service as Q.  You'll find numerous posts in this forum referencing the lack of subtitles on Store content.