Skystore advising max device number reached despite being the same device last used

[DR+John+Smith+UNI]

Sky store will not play stating max number of devices used despite trying to use the last device used, and not adding any devices 

[caesarome]

@DR+John+Smith+UNI 

One thing you could try is to delete the registration for the device in question to see if it will then let you use it.

[DR+John+Smith+UNI]

App already not allowing any changes until December 1st so that's not going to work.

Havi g spoken to sky technical team the issue is with the app/ desktop version