Skystore advising max device number reached despite being the same device last used

[DR+John+Smith+UNI]

Sky store will not play stating max number of devices used despite trying to use the last device used, and not adding any devices 

[caesarome]

@DR+John+Smith+UNI 

One thing you could try is to delete the registration for the device in question to see if it will then let you use it.

[DR+John+Smith+UNI]

App already not allowing any changes until December 1st so that's not going to work.

Havi g spoken to sky technical team the issue is with the app/ desktop version 

[Hermas1]

I also have this problem despite only ever dowloading to and watching on one desktop computer. I deleted a few of these 'ghost devices' last time and it worked but now only one device is showing and it still says I have to wait until 1st December to add another. So can I only rent 4 movies a month?

[caesarome]

@Hermas1 

Are you able to use this one device ?