Viewing card issue insufficient credit?

[Saffron5]

Have been trying to purchase films and I keep getting the message insufficient credit on my viewing card. Try to ring then get placed to this and getting very frustrated. Please help

[BenJoBanjo]

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@Saffron5 wrote:

Have been trying to purchase films and I keep getting the message insufficient credit on my viewing card. Try to ring then get placed to this and getting very frustrated. Please help

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Are you trying to purchase them from Sky Store? Can you log in to the Sky Store website and purchase them on there then send them to your Q box? It may be that you have a small amount of credit on your account but no other card linked to your Sky Store account, and therefore cannot pay the full amount for a purchase until you add a credit card to your account. 

[caesarome]

@Saffron5 

This is a common issue so Sky will be able to fix this for you so you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us