Discussion topic: Sky store not excepting husbands card why

This message was authored by: Nicola.G-C · ‎26 Apr 2023

Anybody know why sky store are not letting me update card details using my husband card ? Is it cos it's the wrong name ?

This message was authored by: Nicola.G-C · ‎26 Apr 2023

I mean like we have the same surname , just his names not on the account

This message was authored by: Tim+Adams · ‎26 Apr 2023

Hi @Nicola.G-C

What's the exact error message you get?

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

This message was authored by: SKY1992bf · ‎26 Apr 2023

@Nicola.G-C The payee name doesn't have to match the name on the account

but is the card either maestro or visa has those are the only cards Sky accept

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