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Discussion topic: Sky Store technical support team not accepting calls… transferred but disconnected :(

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Avatar for roscopicoletrain
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This message was authored by: roscopicoletrain

Message posted on ‎25 Mar 2024 09:53 AM

Sky Store technical support team not accepting calls… transferred but disconnected :(

Sky Store technical support team not accepting calls… transferred but disconnected 😞 

Tried to rent a movie on Sky Store without success... it showed a "Success" message and then failed to download from Sky Store. My connection didn't have any issues at the time and the rental showed downloaded over 30 hours later. Following the instructions on how to complain about it, my only option is to call, however, when I called I was verified by talk team (where your website & App suggested I report this) only to be transferred to an engaged tone that then cut off. Please can Sky Store team technical contact me(?)

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎25 Mar 2024 10:14 AM

Re: Sky Store technical support team not accepting calls… transferred but disconnected :(

Posted by a Superuser, not a Sky employee. Find out more

@roscopicoletrain  No one can or will contact you on the back of a forum post.  No one at Sky or Sky Strore would even know who you are.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: caesarome

Message posted on ‎25 Mar 2024 10:19 AM

Re: Sky Store technical support team not accepting calls… transferred but disconnected :(

Posted by a Superuser, not a Sky employee. Find out more

@roscopicoletrain 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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