This discussion topic has been answered Discussion topic: Returns

This message was authored by: Hanlouise12 · ‎17 Jun 2021

I've returned my sky equipment and keep getting texts stating that I need to send it back. What do I do?

This message was authored by: mike+simmonds · ‎17 Jun 2021

There can be a time lag between a customer returning equipment and your account being updated

Make sure you keep your proof of posting.

I've escalated your query to Sky and all being well they will contact you by either private message on the forum or through a little speech bubble that appears when you are on the forum

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by: mike+simmonds · ‎17 Jun 2021

Hi @Hanlouise12

There can be a time lag between a customer returning equipment and your account being updated

Make sure you keep your proof of posting.

I've escalated your query to Sky and all being well they will contact you by either private message on the forum or through a little speech bubble that appears when you are on the forum

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This discussion topic has been answered Discussion topic: Returns

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