26 Feb 2025 01:59 PM
Hi everyone.
I've just received my new Sky Q box as last one was faulty.
how do I retrieve all the films I have previously purchased?
thanks for anyone's help.
27 Feb 2025 10:20 AM
Posted by a Sky employeeHi there @Claire461 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
27 Feb 2025 10:27 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Claire461
One solution you have would be to log in to your Skystore account online and locate the movies in your online library, then for each movie just select "send to box"
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
27 Feb 2025 10:32 AM
Posted by a Superuser, not a Sky employee. Find out moreIf your purchases are not appearing then you should see them here so just send each one to your Sky box:
.https://www.skystore.com/n/mlbm/my-library/my-movies