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Discussion topic: Retrieving purchased films

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This message was authored by Claire461 This message was authored by: Claire461

Retrieving purchased films

Hi everyone. 
I've just received my new Sky Q box as last one was faulty. 
how do I retrieve all the films I have previously purchased? 
thanks for anyone's help. 

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Retrieving purchased films

Posted by a Sky employee

Hi there @Claire461 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Retrieving purchased films

Posted by a Superuser, not a Sky employee. Find out more

Hi @Claire461 

 

One solution you have would be to log in to your Skystore account online and locate the movies in your online library, then for each movie just select "send to box" 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by caesarome This message was authored by: caesarome

Re: Retrieving purchased films

Posted by a Superuser, not a Sky employee. Find out more

@Claire461 

If your purchases are not appearing then you should see them here so just send each one to your Sky box:

 

.https://www.skystore.com/n/mlbm/my-library/my-movies

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