Discussion topic: Retrieving purchased films
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Message posted on 26 Feb 2025 01:59 PM
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Retrieving purchased films
Hi everyone.
I've just received my new Sky Q box as last one was faulty.
how do I retrieve all the films I have previously purchased?
thanks for anyone's help.
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Message posted on 27 Feb 2025 10:20 AM
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Re: Retrieving purchased films
Hi there @Claire461 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 27 Feb 2025 10:27 AM
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Re: Retrieving purchased films
Hi @Claire461
One solution you have would be to log in to your Skystore account online and locate the movies in your online library, then for each movie just select "send to box"
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 27 Feb 2025 10:32 AM
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Re: Retrieving purchased films
If your purchases are not appearing then you should see them here so just send each one to your Sky box:
.https://www.skystore.com/n/mlbm/my-library/my-movies
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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