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Discussion topic: Rented film ran out before we watched it

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This message was authored by: Vic+44

Rented film ran out before we watched it

I bought Jurassic world for my sons birthday and he was poorly so we switched off after 20 min and now it's gone as I didn't realise it only lasted a few days. Is there anyway it would be possible to watch without paying again? 

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This message was authored by: fizzdisco

Re: Rented film ran out before we watched it


@Vic+44 wrote:

I bought Jurassic world for my sons birthday and he was poorly so we switched off after 20 min and now it's gone as I didn't realise it only lasted a few days. Is there anyway it would be possible to watch without paying again? 


Unlikely I'm afraid. Where did you rent it from? Sky Store? Amazon Prime Video?

If it was Sky Store you could try contacting them via live chat and see if they'll be nice:

https://www.skystore.com/n/hcus/help/contact-us 

This message was authored by: caesarome

Re: Rented film ran out before we watched it

Posted by a Superuser, not a Sky employee. Find out more

When you start viewing it the time you have to finish it is usually 48 hours, this will usually be shown in the program synopsis area where it would say when it is due to be deleted.

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This message was authored by: Vic+44

Re: Rented film ran out before we watched it

Thanks for the reply, it was from sky, I have tried but they're yet to reply! Just gutted as it was a treat and not a cheap one at that! Will wait and see! Thanks again 😊

This message was authored by: caesarome

Re: Rented film ran out before we watched it

Posted by a Superuser, not a Sky employee. Find out more

Try the live chat, it is open from 11am - 7pm each day:

https://www.skystore.com/help/contact-us

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