15 Aug 2021 09:28 AM
Hi All
I have purchased many movies through Sky, Buy and Keep Digital and Buy with DVD. Some where I have not purchased the DVD I cannot download a Digital copy to my PC even though the UK Law allows you to keep a digital copy of your own.
With a DVD you can store a Digital copy on the premises which is what I do as I use a pc as a media centre viewing movies from any other device on my home network. This means that instead of having massive storage units I can simply put the DVD into the loft out of sight.
When I use the app on my PC I cannot even download the movies to the PC, why is this and how do I get my digital copy?
Thanks in advance for your help
15 Aug 2021 09:45 AM
Posted by a Superuser, not a Sky employee. Find out moreSo what you are saying is that some of your Buy and Keep titles are not showing via the app, do they appear via your Sky Q box ?
15 Aug 2021 09:52 AM
The movies do not appear in the App on my PC.
If connected to Sky Q Box and they are downloaded to the box I can see them but cannot download them to PC.
If they are not downloaded to the Sky Q Box then I cannot see them.
If not connected to the Sky Q Box then I cannot see them at all.
15 Aug 2021 10:16 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Bling35
Which app are you trying to view them on ?
There is an official app / website called Skystore (rather than Sky Go ) If you use that you should be able to view your purchased movies on a device.
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
15 Aug 2021 10:17 AM
Posted by a Superuser, not a Sky employee. Find out moreIt might be worth getting in touch with Sky Store support about this:
https://www.skystore.com/help/contact-us
15 Aug 2021 10:45 AM
I cannot even log into this page, and I cannot find an app on the page to download.
15 Aug 2021 11:05 AM
Hi Mike
Eventually I have found the Store App, the wesites are not easy to use.
I can see my Movies after logging in.
I have successfully downloaded a Movie but where is this storred as I cannot find where the library is saved on my pc.
Thanks Bling35
15 Aug 2021 12:26 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Bling35
If you look in your PC folder
users / your name / app data / Roaming/ Skystore-desktop-container / indexedDB
I think it's buried in there - but not in a format you can play it from directly.
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
15 Aug 2021 06:38 PM - last edited: 15 Aug 2021 06:42 PM
Posted by a Superuser, not a Sky employee. Find out moreAs @mike+simmonds indicates, the data associated with any particular purchased item will be encrypted for playback only within an authenticated instance of the Sky Store app: no rights owner licencing content to an online distributor wants their product to be available in a format which can immediately be redistributed for wider viewing in other software media players by non-paying viewers.