Sky store not working

[Chantel+jadein]

So have a sky + box and can get sky store on phone and send buy and keep films to my sky box but cant access the sky store to purchase on my box. Wanted to watch the new trolls but it's just a rent which means I can send to my sky box. So cant watch the movie tried to but on my box. It says you can not record this programme.

Please go to sky viewing help.com

But dosnt make any sence of what to do on there. 

[caesarome]

@Chantel+jadein 

You will need to get in touch with the Sky Store support team as they will be able to fix this for you:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Hi @Chantel+jadein 

I was a bit confused by your post.  Did you rent Trolls on your phone or on your box ?

If on your phone then the only way to watch on TV is by viewing on a laptop or PC with a cable to the HDMI port on your TV 

If you rented on your box but can't buy it there - then yes as @caesarome  suggests - contact Sky store 

[Tom-W19 · Accepted solution]

UPDATE - After speaking with luke+12 we provided them with the contact number for the Customer Priority Team who have been dealing with this.