Discussion topic: Purchased Movies
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Message posted on 15 Aug 2021 09:28 AM
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Purchased Movies
Hi All
I have purchased many movies through Sky, Buy and Keep Digital and Buy with DVD. Some where I have not purchased the DVD I cannot download a Digital copy to my PC even though the UK Law allows you to keep a digital copy of your own.
With a DVD you can store a Digital copy on the premises which is what I do as I use a pc as a media centre viewing movies from any other device on my home network. This means that instead of having massive storage units I can simply put the DVD into the loft out of sight.
When I use the app on my PC I cannot even download the movies to the PC, why is this and how do I get my digital copy?
Thanks in advance for your help
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Message posted on 15 Aug 2021 09:45 AM
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Re: Purchased Movies
So what you are saying is that some of your Buy and Keep titles are not showing via the app, do they appear via your Sky Q box ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 15 Aug 2021 09:52 AM
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Re: Purchased Movies
The movies do not appear in the App on my PC.
If connected to Sky Q Box and they are downloaded to the box I can see them but cannot download them to PC.
If they are not downloaded to the Sky Q Box then I cannot see them.
If not connected to the Sky Q Box then I cannot see them at all.
Message posted on 15 Aug 2021 10:16 AM
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Re: Purchased Movies
Hi @Bling35
Which app are you trying to view them on ?
There is an official app / website called Skystore (rather than Sky Go ) If you use that you should be able to view your purchased movies on a device.
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 15 Aug 2021 10:17 AM
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Re: Purchased Movies
It might be worth getting in touch with Sky Store support about this:
https://www.skystore.com/help/contact-us
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 15 Aug 2021 10:45 AM
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Re: Purchased Movies
I cannot even log into this page, and I cannot find an app on the page to download.
Message posted on 15 Aug 2021 11:05 AM
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Re: Purchased Movies
Hi Mike
Eventually I have found the Store App, the wesites are not easy to use.
I can see my Movies after logging in.
I have successfully downloaded a Movie but where is this storred as I cannot find where the library is saved on my pc.
Thanks Bling35
Message posted on 15 Aug 2021 12:26 PM
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Re: Purchased Movies
Hi @Bling35
If you look in your PC folder
users / your name / app data / Roaming/ Skystore-desktop-container / indexedDB
I think it's buried in there - but not in a format you can play it from directly.
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 15 Aug 2021 06:38 PM - last edited: 15 Aug 2021 06:42 PM
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Re: Purchased Movies
As @mike+simmonds indicates, the data associated with any particular purchased item will be encrypted for playback only within an authenticated instance of the Sky Store app: no rights owner licencing content to an online distributor wants their product to be available in a format which can immediately be redistributed for wider viewing in other software media players by non-paying viewers.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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