Postcode invalid

[Roo92]

Hi I'm trying to sign up for sky store it says my postcode is invalid I have tried with a space and without but both say invalid

[caesarome]

I would get in touch with Sky Store support regartding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[mike+simmonds]

Hi @Roo92 

You are not alone in experiencing this as there is at least one other thread on this 

https://helpforum.sky.com/t5/Sky-Go-Apps/invalid-postcode/td-p/3898184 

I would certainly follow the advice from @caesarome and perhaps you could post back when you get a solution. 

Perhaps - and only speculating here - there are glitches with certain postcodes? 

[caesarome]

That appears to be a slightly different issue though @mike+simmonds as all those posts are about issues with logging into the MySky app while this post from @Roo92 is about setting up a Sky Store account.

[Roo92]

Thankyou I'll get in touch with them tomorrow and let you know how it goes 

[mike+simmonds]

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@caesarome wrote:

That appears to be a slightly different issue though @mike+simmonds as all those posts are about issues with logging into the MySky app while this post from @Roo92 is about setting up a Sky Store account.

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Fair observation @caesarome although perhaps the two Sky glitches may be related even if the platform isn't the same 

[Roo92]

Well I tried that link they were a complete waste of my time, quote "I am sorry to hear that you are unable to sign up on Sky Store, this is a self managed account and we would not be able to set up the account.

I can only advise to type up the address manually and see if that works, also what online device are you using? 

I already explained I've tried it manually and it still says it's invalid they just said they cannot help so if that's the level of support from sky I think I'll give the whole thing a miss, thanks for trying to help

[mike+simmonds]

Hi @Roo92 

I have escalated your post to be looked at by the Sky help team. (Some of us on the forum are able to do this ) All being well they will contact you through this forum and you will see a little speech bubble appear which you can click on and respond to. 

I hope they fix this for you 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Tom-W19]

Hi Roo92

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.