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Message posted on ‎12 Dec 2022 04:13 PM

Over charged on Sky Store

I was Charged for 2 Films that were Free on my VIP Why, trying to get hold of zsky is a Nightmare, 

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Message posted on ‎12 Dec 2022 04:16 PM

Re: Over charged on Sky Store

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When you ordered these films were they showing as £0.00. Dies your confirmation email show then as being free ?

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Message posted on ‎12 Dec 2022 04:16 PM

Re: Over charged on Sky Store

Posted by a Superuser, not a Sky employee. Find out more

When you ordered these films were they showing as £0.00. Dies your confirmation email show then as being free ?

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Message posted on ‎12 Dec 2022 04:28 PM

Re: Over charged on Sky Store

Posted by a Superuser, not a Sky employee. Find out more

@laidlaw  How did you order was it via sky hardware or website?

normally these free titles can only be ordered online (website) for mobile viewing and not via a sky box/tv


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Message posted on ‎12 Dec 2022 04:44 PM

Re: Over charged on Sky Store

Posted by a Superuser, not a Sky employee. Find out more
@SKY1992bf wrote:

normally these free titles can only be ordered online (website) for mobile viewing and not via a sky box/tv

That isn't always the case @SKY1992bf as you can order via the box depending on what VIP promotion this was.

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Message posted on ‎12 Dec 2022 06:08 PM

Re: Over charged on Sky Store

Yes it said free

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Message posted on ‎12 Dec 2022 06:17 PM

Re: Over charged on Sky Store

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Hi @laidlaw 

 

As others have mentioned- although the email / offer may have said "free" they will only be free if you purchase in the correct way for that particular offer. 

It's fairly common for a movie to be free if - say - purchased online - but the same movie not free if ordered on the box. 

Skystore livechat will be able to clarify specifically - but if you want an educated guess on here from a regular poster - we would need to know a bit more about the offer - how you got it and how you ordered your movie 

 

Don't give any personal details though 


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Message posted on ‎12 Dec 2022 07:28 PM

Re: Over charged on Sky Store

Posted by a Superuser, not a Sky employee. Find out more
@laidlaw wrote:

Yes it said free

In that case @laidlaw I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

 

https://www.skystore.com/help/contact-us

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Message posted on ‎14 Dec 2022 03:26 PM

Re: Over charged on Sky Store

This has still not been sorted, when these Films were Ordered on my online Account it clearly stated 00

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Message posted on ‎14 Dec 2022 03:37 PM

Re: Over charged on Sky Store

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If your email confirmation showed these as being £0.00 then what did the live chat team say, did they ask for to forward the emails to them for example ?

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Message posted on ‎14 Dec 2022 03:52 PM

Re: Over charged on Sky Store

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Hi @laidlaw 

 

I've been on a different thread to yours which had similar circumstances. 

On that thread the answer was that by mistake - the customer had clicked on two different versions of the same movie and had been charged for the second choice 

 

just a thought then - if you look in your purchases - are there two different versions of this movie ? Say one in HD one in SD ? Or a bonus edition ? That sort of thing ? 

Ultimately- you will still need to speak to the Skystore team to resolve this.  If you can't get through now, why not (if you are free) log on to live chat at 10.55 am tomorrow and stay on till it opens at 11. Usually works for me 

 

hope you get it resolved 

 

https://www.skystore.com/n/hcus/help/contact-us 


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Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


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