Discussion topic: Movie rental expiry

This message was authored by: Munstergal · ‎07 Apr 2021

Hi guys

How long do movie rentals stay on your box for?

I rented Tom & Jerry on Apr 3rd and it's gone now. Tonight it was 7 days?

Thanks

This message was authored by: mike+simmonds · ‎07 Apr 2021

It's a 7 day window for you to start watching - but as soon as you press play for the first time and you start watching, a new 48 hour window starts and the movie expires 48 hours from when you first pressed play

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by: mike+simmonds · ‎07 Apr 2021

Hi @Munstergal

It's a 7 day window for you to start watching - but as soon as you press play for the first time and you start watching, a new 48 hour window starts and the movie expires 48 hours from when you first pressed play

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Munstergal · ‎07 Apr 2021

@mike+simmonds Cheers, that answers that! 👍

This message was authored by: mike+simmonds · ‎07 Apr 2021

If you didn't finish viewing the movie @Munstergal you could try contacting the Skystore team here to see if they can assist with an extension in any way

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Discussion topic: Movie rental expiry

Movie rental expiry

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