Movie Charge

[DJG]

Got a text to buy a movie for free, anything out £13.99. Told me to choose movie and then put code in. I choose movie but it didn't ask for code. Have I now been charged for it???? 

[caesarome]

Without knowing what this offer was I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[julie+123456]

We have also had an e mail to buy a movie for free, anything for £13.99  told us to also to choose a movie and then put a code in.  we choose a movie but it didnt ask for a code so now have been charged for it!!!!!!

[mike+simmonds]

Hi @julie+123456 

What type of offer was it ? Was it one where you had to enter a code online (as opposed to choosing one from your Sky box ) ?

You can livechat with the Skystore team using this link but they are only open till 7.30om tonight and then tomorrow from 11am

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

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@julie+123456 wrote:

We have also had an e mail to buy a movie for free, anything for £13.99  told us to also to choose a movie and then put a code in.  we choose a movie but it didnt ask for a code so now have been charged for it!!!!!!

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Can you post a screenshot of this email, blank out your personal details like your name, email address etc...

[AnniefromCranny]

Hi - exactly the same happened to me !! I received an email inviting me to select a free movie to buy and keep as a Diamond VIP. I was given a code but during the selection and purchase procedure, there was      nowhere to enter the code and now I've been charged £4.99p. I did the transaction using my MacBook Air. 

[caesarome]

The link to redeem the code is this one:

https://www.skystore.com/n/rdvc/redeem-voucher

As you can see it is on the top right of this page:

https://www.skystore.com/

All you can do now is to contact Sky store via the live chat and explain to them what has happened, this is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us