Discussion topic: Movie Charge
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Message posted on 01 Dec 2022 06:19 PM
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Movie Charge
Got a text to buy a movie for free, anything out £13.99. Told me to choose movie and then put code in. I choose movie but it didn't ask for code. Have I now been charged for it????
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Message posted on 01 Dec 2022 07:14 PM
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Re: Movie Charge
Without knowing what this offer was I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:
https://www.skystore.com/help/contact-us
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Message posted on 02 Dec 2022 07:06 PM
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Re: Movie Charge
We have also had an e mail to buy a movie for free, anything for £13.99 told us to also to choose a movie and then put a code in. we choose a movie but it didnt ask for a code so now have been charged for it!!!!!!
Message posted on 02 Dec 2022 07:13 PM
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Re: Movie Charge
What type of offer was it ? Was it one where you had to enter a code online (as opposed to choosing one from your Sky box ) ?
You can livechat with the Skystore team using this link but they are only open till 7.30om tonight and then tomorrow from 11am
https://www.skystore.com/n/hcus/help/contact-us
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Message posted on 02 Dec 2022 07:29 PM
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Re: Movie Charge
@julie+123456 wrote:
We have also had an e mail to buy a movie for free, anything for £13.99 told us to also to choose a movie and then put a code in. we choose a movie but it didnt ask for a code so now have been charged for it!!!!!!
Can you post a screenshot of this email, blank out your personal details like your name, email address etc...
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Message posted on 04 Dec 2022 03:56 PM
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Re: Movie Charge
Hi - exactly the same happened to me !! I received an email inviting me to select a free movie to buy and keep as a Diamond VIP. I was given a code but during the selection and purchase procedure, there was nowhere to enter the code and now I've been charged £4.99p. I did the transaction using my MacBook Air.
Message posted on 04 Dec 2022 04:19 PM
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Re: Movie Charge
The link to redeem the code is this one:
https://www.skystore.com/n/rdvc/redeem-voucher
As you can see it is on the top right of this page:
All you can do now is to contact Sky store via the live chat and explain to them what has happened, this is available from 11am-7.30pm each day and can be found here:
https://www.skystore.com/help/contact-us
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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