Missing sky store purchase

[Krn]

I bought supernatural season 15 quite a while ago but I went to watch it yesterday and season 15 is no longer on my purchased list, can someone tell my why

[caesarome · Accepted solution]

@Krn 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Krn]

Thank you, I did talk to someone from sky store and they are looking in to for me apparently its some sort of licence issue,  but they assured me they would get it sorted for me.