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Discussion topic: Incorrect film

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This message was authored by: Dot+Blake

Message posted on ‎04 Aug 2025 01:37 PM

Incorrect film

I downloaded the film Tightrope which i was charged for and when I went to watch it the film was something totally different so I'm trying to get my rental money back i was charged
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Avatar for mike+simmonds
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This message was authored by: mike+simmonds

Message posted on ‎04 Aug 2025 01:45 PM

Re: Incorrect film

Posted by a Superuser, not a Sky employee. Find out more

Hi @Dot+Blake 

 

Thats an odd one 

 

A live chat with the Skystore support team should be the best approach - here is their link

 

https://www.skystore.com/n/hcus/help/contact-us 

 

 


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Have a look at Sky Store – A quick guide for users


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This message was authored by: nnacy

Message posted on ‎06 Aug 2025 11:49 AM

Re: Incorrect film

Click on "Order history".

Find the movie and click "Report a problem".

Choose “I was charged but didn’t receive the item” or “Wrong content”.

Add details (e.g., “The film was mislabeled; it wasn’t Tightrope”).

Submit.

 

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