Re: I ordered A reason in the sun and there's no sound through the whole movie
‎21 Aug 202406:01 PM
Posted by a Superuser, not a Sky employee. Find out more
HI @YvetteSimmons I would try setting the audio format to "Normal" on your Sky Q box. It may be outputting a sound format that your sound system cannot decode.
Re: I ordered A reason in the sun and there's no sound through the whole movie
‎21 Aug 202407:53 PM
Hi, thanks for trying to help. Unfortunately it didn't work. After calling customer services we tried everything, still nothing so movie will be credited to my account.
