I ordered A reason in the sun and there's no sound through the whole movie

[YvetteSimmons]

I ordered A raisin in the sun on sky Store and there's no sound through the whole movie 

[MightyQuinn]

HI @YvetteSimmons   I would try setting the audio format to "Normal" on your Sky Q box. It may be outputting a sound format that your sound system cannot decode.

[YvetteSimmons]

Hi,  thanks for trying to help. Unfortunately it didn't work. After calling customer services we tried everything, still nothing so movie will be credited to my account.