Discussion topic: I just purchased a dvd on the store and selected a standard dvd but it states blue ray is being sent
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Message posted on 19 Aug 2021 12:08 PM
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I just purchased a dvd on the store and selected a standard dvd but it states blue ray is being sent
I have recently purchased a standard dvd on the sky store for 10.99 I think, my complaint is its states in that a blue ray will be sent. Usually this would not bother me but I specifically ordered a standard one for use in the car!.
what can be done to resolve this
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Message posted on 19 Aug 2021 12:22 PM
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Re: I just purchased a dvd on the store and selected a standard dvd but it states blue ray is being
When ordering did you select the HD Digital + DVD option or the HD Digital + Blu-Ray one, you should have been sent an email regarding your order which should state what your ordered.
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If you need help please provide as much information as you can
Message posted on 19 Aug 2021 12:41 PM
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Re: I just purchased a dvd on the store and selected a standard dvd but it states blue ray is being
Hi @jah28
I was involved in a similar problem yesterday and it was resolved by a livechat with the Skystore team
I would suggest that
As @caesarome says it may have been caused by clicking the wrong order button but I would certainly suggest going down the live chat route to clarify and resolve
https://www.skystore.com/n/hlch/help/contact-us/live-chat
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
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