18 Aug 2021 02:08 PM
Hello all.
I pre ordered A quiet place 2. Its on my skystore app and I can watch ot and download it, but there is no option to send to Skybox. I purchased a quiet place 1 aswell and that has the send to box option. Anyone know whats going on?
Thanks
18 Aug 2021 02:22 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Mr+Grey+UK
So far as I know the official release date for Quiet Place 2 on Sky - is Aug 20th - so I don't think it will allow it to appear on your box until Friday
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
18 Aug 2021 02:50 PM
Its ok, today is there release date. I spome to SkyHelp and they need to send some signals to my Sky Q box and now its sorted.
18 Aug 2021 03:23 PM
Posted by a Superuser, not a Sky employee. Find out moreThanks for confirming @Mr+Grey+UK
I had seen an August 20th date but guessing it must now be released today. Glad it's resolved
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
19 Aug 2021 07:34 AM
I have also had problems with quiet place2 , I pre-ordered it and it said it was available from 18/08/2021. But I cannot download, watch, or send it to my sky Q box.
19 Aug 2021 09:10 AM
Posted by a Superuser, not a Sky employee. Find out moreGood morning @Jazzy+123456
The same thing happened to me. To fix it I did a live chat with the Skystore team (link below)
They investigated and had to cancel the preorder and the original charge I paid - then I could immediately reorder the movie and it worked fine
https://www.skystore.com/n/hlch/help/contact-us/live-chat
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox