Discussion topic: Free film

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I was given a free sky film as part of my mobile phone contract, which I can't seem to download. I have followed all the instructions in the email sent to me; but when I go to the VIP section of the sky store none of the films show as £0. I'm signed in so I just can't fathom it.

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Hi @Little+Piggy

Just checking - are you signed in to your Skystore account before clicking on the VIP list ?

Also are you using a login that has the same user ID that Sky recognise with your mobile account ?

(Don't mention your login or username on here)

The other thing you can try if you are stuck - is to livechat with the Skystore team which opens next at 11am Saturday

here's a good link

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

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