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Discussion topic: Downloaded a movie on sky go app

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This message was authored by Lil.M This message was authored by: Lil.M

Downloaded a movie on sky go app

I downloaded a movie on the sky store app and am unable to watch on my sky Q box. Is that correct. I wouldn't have rented it had I known this
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This message was authored by bob1234 This message was authored by: bob1234

Re: Downloaded a movie on sky go app

Posted by a Superuser, not a Sky employee. Find out more

@Lil.MAs usual Sky's T&Cs are not that clear and can be read in a number of ways but I believe it is only available on the device you rented it on.
"a. Rental Content is available to stream in SD and/or HD on all compatible devices. Any rental Content you have rented via a Device and are permitted to receive will be made available to you by us on the Device you have registered."

This message was authored by caesarome This message was authored by: caesarome

Re: Downloaded a movie on sky go app

Posted by a Superuser, not a Sky employee. Find out more

If you have rented the film on the Sky Store app then you can't watch it via your Sky Q box I'm afraid as rented films can only be viewed on the device they were rented on. It is different with Buy and Keep as you can view these on youyr Sky Q box should you have purchased these elsewhere.

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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Downloaded a movie on sky go app

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lil.M 

 

My experience is if you have rented on one device (not your Sky box) you can view on a different device (again - not your Sky box )

 

This does mean that if you have a Chromecast you should be able to cast it to your TV (unless it's a premiere rental ) or if you happen to have an LG TV you can view it on your TV using the built in  Skystore app 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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