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Discussion topic: Download failed

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This message was authored by Jo+fi This message was authored by: Jo+fi

Download failed

Through sky store I have purchased a movie which downloaded to 50% then stopped. Tried to restart the download and just get an error download failed. I have been charged for the movie. Any help to advise how I can get the movie to download?? Thanks 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Download failed

Posted by a Superuser, not a Sky employee. Find out more

Try deleting the film then going into the deleted folder and either deleting it again (if it is a rented film) or archiving it (if it is a Buy and Keep film) then go to your Recordings > Purchases and start the download off again.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Download failed

Posted by a Superuser, not a Sky employee. Find out more

Try deleting the film then going into the deleted folder and either deleting it again (if it is a rented film) or archiving it (if it is a Buy and Keep film) then go to your Recordings > Purchases and start the download off again.

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by WeeG7 This message was authored by: WeeG7

Re: Download failed no option to delete!

A buy and keep movie is saying download failed with no option to delete, any suggestions?

This message was authored by caesarome This message was authored by: caesarome

Re: Download failed no option to delete!

Posted by a Superuser, not a Sky employee. Find out more

What device is this happening on ?

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This message was authored by WeeG7 This message was authored by: WeeG7

Re: Download failed

A Sky Q box

This message was authored by caesarome This message was authored by: caesarome

Re: Download failed

Posted by a Superuser, not a Sky employee. Find out more

Purchased films can't be deleted so do you not have the option to archive it ?

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This message was authored by WeeG7 This message was authored by: WeeG7

Re: Download failed

No it simply says    Lock

This message was authored by dd1111 This message was authored by: dd1111

Re: Download failed

Havinfbf exact same problem!  Any answers??

This message was authored by caesarome This message was authored by: caesarome

Re: Download failed

Posted by a Superuser, not a Sky employee. Find out more

@dd1111 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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