This discussion topic has been answered Discussion topic: Download failed
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Message posted on ‎12 May 2023 11:33 PM
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Through sky store I have purchased a movie which downloaded to 50% then stopped. Tried to restart the download and just get an error download failed. I have been charged for the movie. Any help to advise how I can get the movie to download?? Thanks
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Message posted on ‎13 May 2023 05:51 AM
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Try deleting the film then going into the deleted folder and either deleting it again (if it is a rented film) or archiving it (if it is a Buy and Keep film) then go to your Recordings > Purchases and start the download off again.
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Message posted on ‎13 May 2023 05:51 AM
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Try deleting the film then going into the deleted folder and either deleting it again (if it is a rented film) or archiving it (if it is a Buy and Keep film) then go to your Recordings > Purchases and start the download off again.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on ‎11 Feb 2024 03:23 PM
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Re: Download failed no option to delete!
A buy and keep movie is saying download failed with no option to delete, any suggestions?
Message posted on ‎11 Feb 2024 04:13 PM
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Re: Download failed no option to delete!
What device is this happening on ?
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Message posted on ‎11 Feb 2024 05:31 PM
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Re: Download failed
A Sky Q box
Message posted on ‎11 Feb 2024 07:25 PM
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Re: Download failed
Purchased films can't be deleted so do you not have the option to archive it ?
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Message posted on ‎11 Feb 2024 07:46 PM
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Re: Download failed
No it simply says Lock
Message posted on ‎27 Jul 2024 09:10 PM
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Re: Download failed
Havinfbf exact same problem! Any answers??
Message posted on ‎27 Jul 2024 10:18 PM
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Re: Download failed
I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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