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Discussion topic: Charged when I had a voucher

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This message was authored by Ocker+hill This message was authored by: Ocker+hill

Charged when I had a voucher

Sky gave me a sky store voucher £28 to use , so tonight I've brought a film for £7.99 & they have emailed me & charged me £7.99 , it's should be free I don't understand I had a voucher for £28 🤔🤔

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This message was authored by caesarome This message was authored by: caesarome

Re: Charged when I had a voucher

Posted by a Superuser, not a Sky employee. Find out more

The voucher can only be used online at Skystore.com so any purchases would have to be made here as well so if the film you purchased was a Buy and Keep you can then send it to your box.

 

So I would get in touch with Sky Store support regarding this to see what they say, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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Ocker+hill
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This message was authored by Ocker+hill This message was authored by: Ocker+hill

Re: Charged when I had a voucher

Ok thanks the sky customer service guy said  l could use it as soon I redeem the voucher, never bloody mentioned you can only use it online many thanks I be ringing them tomorrow 👌

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