Blue Screen on Purchase

[Jamesmall]

So I've just paid £15 to download a film off the sky store.

When I try to play it, is just freezes on a blue screen. Other recordings off the TV are fine, but my purchases aren't working! 

Any suggestions?

[Laing1]

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@Jamesmall wrote:

So I've just paid £15 to download a film off the sky store.

When I try to play it, is just freezes on a blue screen. Other recordings off the TV are fine, but my purchases aren't working! 

Any suggestions?

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@Jamesmall you could try contacting Sky Store 

https://www.skystore.com/n/hcus/help/contact-us

[mike+simmonds]

Hi @Jamesmall 

@Laing1 suggestion is probably the easiest - in case you can't get through - it would help to diagnose the problem if you could expand a bit on the circumstances

One possibility- Are you on Sky HD ? Viewing through a scart cable or magic eye ? Watching a premiere rental ? 

That combination won't allow you to view due to extra copy protection built in these movies. 

Do post again if you don't get it resolved