@Beth6198
I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here as they will be able to fix this for you:
https://www.skystore.com/help/contact-us
@SKY1992bf is correct, if this is your free VIP movie then you must order it via the website, if you select a Buy and Keep film which you must do you can then send it to your box.
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