viewing card

[marybeebee]

please insert your viewing card   it does not respond

[Daniel0210]

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@marybeebee wrote:

please insert your viewing card   it does not respond

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@marybeebee 
If you are new to the forum, or this is your first post, then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

The card is situated in a slot on the right hand side. Push the card in slightly and it will pop out so you can remove it. Perhaps give it a wipe with a soft dry cloth.

Then reinsert it with the chip facing down and the arrow facing the box. Make sure you hear it click back into place.

[marybeebee]

after nearly 5 hours  on chat they sending me a new card  cant type what i am thinking or saying asked for it at 10 to 10 thismorning

[marybeebee]

I now have to wait 5 to 7 days for a new card  taking the ? cant watch anything cant record my programmes how do I make a formal complaint waiting for end of contract sky is not helping what so ever enough is enough and I am a VIP been with sky since the beginning  they just dont care anymore   all they do is put the price up time and time again to say I am not happy is an understatment

[Daniel0210]

@marybeebee 

What's the basis for your complaint? Replacement cards are sent out via Royal Mail so you will be relying on the postal service.

Once you are back up and running you could ask Sky for a credit to be placed on your account for the time you've been without service but there's no guarantee Sky will do that as it'd be as a good will gesture.

If you still wish to make a complaint see the methods in this link.

https://www.sky.com/help/articles/how-to-make-a-complaint 

Sky will aim to resolve it in 10 days but in reality they have up to 6 weeks to resolve it or you can then request a deadlock letter potentially allowing you to take it further.

Also see this link

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/ 

[marybeebee]

its not the time    I was talking to them saying I needed a new card right from the start but they past me from person to person for 5 yes 5 hours before they would send me one   its not rocket science  I did know straight away what the problem was shame they didnt