Sky Q won't connect to PlusNet router

[bakcrown26]

Sky Q won't connect to plusnet router at all. Everything else in the house is connected to the router and working with internet fine but the sky Q box won't connect. It doesn't even work when you plug ethernet in.

[LJB-C]

Hello @bakcrown26, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141