Disney + error code 73

[AndersonSm]

I have sky q and have linked my sky account and Disney + account. I have premium Disney subscription active. When I try to load Disney on my sky q box I get the spinning wheel and eventually an error 73 screen. I don't have a vpn. I have reset the box and router. I don't know what to try next

[-Heather-]

Hi @AndersonSm, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141