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Discussion topic: upgrade to q

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Avatar for muir3
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This message was authored by: muir3

Message posted on ‎11 May 2024 06:03 PM

upgrade to q

recieved a letter that you would upgrade my sky box + box free looking for to book a slot to install

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎11 May 2024 06:09 PM

Re: upgrade to q

Posted by a Superuser, not a Sky employee. Find out more

@muir3 

There should be a dedicated phone number to call within that letter. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for nigea99
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This message was authored by: nigea99

Message posted on ‎11 May 2024 06:30 PM

Re: upgrade to q

Posted by a Superuser, not a Sky employee. Find out more

hi @muir3 

 

You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q 

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This message was authored by: TimmyBGood

Message posted on ‎11 May 2024 06:44 PM

Re: upgrade to q

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@muir3 wrote:

recieved a letter that you would upgrade my sky box + box free 

Be aware that 'free' typically means no up-front cost: the monthly subscription may well increase depending on the options chosen.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Avatar for Jj38
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This message was authored by: Jj38

Message posted on ‎13 May 2024 06:56 PM

Re: upgrade to q

There is. However it's a new phone and they don't recognise this number 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎13 May 2024 07:00 PM

Re: upgrade to q

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@Jj38  You should still be abe to get through, have you tried witholding your number?  this is your only option as the forum can't do any upgrades for you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Laing1

Message posted on ‎13 May 2024 08:30 PM

Re: upgrade to q

Posted by a Superuser, not a Sky employee. Find out more

@Jj38 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

We are customers the same as yourself 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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