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Discussion topic: Tv guide not loading

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This message was authored by Jmarlo111 This message was authored by: Jmarlo111

Tv guide not loading

Hello my TV guide stopped loading several weeks ago and now some of my sports channels are not available screen message "no programmes are currently being broadcast on this channel". Not sure if these are related.  Also no longer get information on the program i am watching.  Any ideas?


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Tv guide not loading

Posted by a Superuser, not a Sky employee. Find out more

@Jmarlo111 wrote:

Hello my TV guide stopped loading several weeks ago and now some of my sports channels are not available screen message "no programmes are currently being broadcast on this channel". Not sure if these are related.  Also no longer get information on the program i am watching.  Any ideas?


@Jmarlo111 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Tv guide not loading

Posted by a Superuser, not a Sky employee. Find out more

@Jmarlo111 wrote:

Hello my TV guide stopped loading several weeks ago and now some of my sports channels are not available screen message "no programmes are currently being broadcast on this channel". Not sure if these are related.  Also no longer get information on the program i am watching.  Any ideas?


@Jmarlo111 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Jmarlo111
Topic Author
This message was authored by Jmarlo111 This message was authored by: Jmarlo111

Re: Tv guide not loading

How do you put your sky Q into stand by mode

Jmarlo111
Topic Author
This message was authored by Jmarlo111 This message was authored by: Jmarlo111

Re: Tv guide not loading

Laing 1 your idea worked thanks 

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