technical fault message

[Chris5004]

every time I switch on the tv and choose a channel I get a "techincal fault" message when trying to use the menu there is quite a delay also get message saying I am not connected to my wifi, when I check my router and sky settings they  are ok. 've turned off sky and then back on to reset but still have the same problems

[GD1]

@Chris5004  As Sky Q doesn;t rely on wifi for live channels is this a Glass/Stream setup you have?

[Chris5004]

It's regular Sky Q

[Princess1986]

This is what has been happening to me. I think it's a glitch their end. Has yours resolved?

[Quoman7]

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@Chris5004 wrote:

every time I switch on the tv and choose a channel I get a "techincal fault" message when trying to use the menu there is quite a delay also get message saying I am not connected to my wifi, when I check my router and sky settings they  are ok. 've turned off sky and then back on to reset but still have the same problems

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Hi @Chris5004 do you have Glass/Stream, try, rebooting your router by removing the power cable for 30 sec then reconnect, then reboot your SKY hardware?

[Princess1986]

Think he has said above, regular Sky Q.

[Chris5004]

Thank you all for your assistance, unfortunately Having spent over 2 hrs on the phone with sky being walked through fault finding, re-setting etc. I've had to have an engineer call out as it appears it may be my SKY Q box !! (not due till Wednesday .....)

THANKS

[Chris5004]

All sorted, apparently it was a faulty sky q box, swapped and now working fine

Thankyou all