skyq mini box connects with red light and then light turns off

[dale35]

after plugging in the red light comes on and after 5 seconds goes off.  skyq mini wont turn on and wont go orange or green.   any thoughts or ideas  please.

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147